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FAQs

SHIPPING


NO PO BOXES PLEASE. Our courier does not deliver to PO boxes.

Tracking: You will receive an automated email with tracking details from our courier once your item has been shipped.


All designs are made to order. Please allow 3-4 weeks as stated on each item plus shipping times.

All orders are posted via Sendle. Once your order has been posted you will receive email notification and your tracking ID which can be used to track the progress of your order.

Delivery times will vary based on your location. For all domestic metro orders please allow two weeks for delivery. If you are located in a regional area please allow up to 3 weeks.

Shipping times are merely a guideline and in most cases your order will arrive sooner. We are not responsible for delays in shipping times due to postage service delays or any other delays that stem directly from circumstances out of our control.

If your order has not arrived within the above stated time frames please contact Sendle with your provided tracking number.  Soltèk Home takes care to ensure all goods are properly packaged for transit and any notification is given with respect to special handling requirements. Soltèk Home are not liable for any items that are lost, delayed or damaged during transit. Please contact our shipping provider, Sendle for Terms & Conditions and for further information on insurance.